RETURN & EXCHANGE PROCEDURE

Last Updated: [ 20 / 01 / 2026 ]

This Return & Exchange Procedure has been prepared to explain the rights and obligations of customers who shop through the website www.fionze.com regarding return and exchange processes.

1. LEGAL BASIS

This procedure has been prepared in accordance with:

Law No. 6502 on the Protection of Consumers

Regulation on Distance Contracts

Other relevant legislation

2. RIGHT OF WITHDRAWAL

2.1. The consumer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the product, without providing any reason and without paying any penalty.

2.2. To exercise the right of withdrawal, written or electronic notification must be sent to FIONZE within this period.

2.3. The withdrawal period begins:

On the day the product is delivered for single-product orders,

On the day the last product is delivered for orders consisting of multiple products.

3. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be exercised for:

Products specially prepared in line with the consumer’s requests or personal needs

Products unsuitable for return due to hygiene reasons (used, opened, or damaged packaging)

Products that have lost their resalable condition

Products used contrary to the instructions

4. RETURN CONDITIONS

4.1. The product to be returned must be:

Unused

Undamaged

Complete with original packaging, labels, and accessories (if any)

4.2. Once the return request is approved, the product must be sent via cargo within 10 days following notification.

4.3. The return shipping cost is borne by the consumer within the scope of the right of withdrawal.
(If the product is defective or faulty, the shipping cost will be covered by FIONZE.)

5. RETURN PROCESS

5.1. Return requests must be submitted by sending an email to info@fionze.com or through the customer account.

5.2. Once the product reaches FIONZE, an inspection process is initiated.

5.3. For products that meet the return conditions, the refund will be processed within 14 days at the latest.

5.4. The refund will be made using the same payment method used for the order.

6. EXCHANGE CONDITIONS

6.1. Product exchanges are subject to stock availability.

6.2. Exchange requests must be made within 14 days from the delivery date.

6.3. The product to be exchanged must be:

Unused

Undamaged

In its original packaging

6.4. Exchange shipping costs are borne by the consumer.
(If the product is defective, the shipping cost will be covered by FIONZE.)

7. DEFECTIVE PRODUCTS

7.1. If the delivered product is defective, the consumer may choose one of the following rights:

Free repair of the product

Replacement with a non-defective equivalent

Price reduction

Withdrawal from the contract

7.2. Notifications regarding defective products must be made to FIONZE as soon as possible after delivery.

8. NON-RETURNABLE SITUATIONS

Returns will not be accepted in the following cases:

Used or damaged products

Products returned with missing accessories

Products for which the return period has expired

Products excluded from the right of withdrawal

9. LIABILITY AND AUTHORITY

FIONZE acts in compliance with applicable legislation in return and exchange processes.
The consumer is responsible for any damage that may occur during the return shipment.

10. RESOLUTION OF DISPUTES

In disputes arising from this procedure:

Consumer Arbitration Committees

Consumer Courts

shall have jurisdiction.

11. CONTACT

You may contact us regarding your return and exchange requests:

Company Name: FIONZE
Website: www.fionze.com
Email: info@fionze.com